Terms & Conditions

1.1 These terms and conditions apply to all sales from us affected through our website and by using our website you agree that they apply to all contracts between you and us. They are liable to change at any time and any change will take effect from the time of publication on our website. Your statutory rights are not affected. Information on EU law relating to e commerce may be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

By using this website you warrant that you are of full legal age and may lawfully enter into any contract with us.
1.1 These terms and conditions apply to all sales from us affected through our website and by using our website you agree that they apply to all contracts between you and us. They are liable to change at any time and any change will take effect from the time of publication on our website. Your statutory rights are not affected. Information on EU law relating to e commerce may be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

By using this website you warrant that you are of full legal age and may lawfully enter into any contract with us.

1.2 Our name is velobici Limited and we are registered in England & Wales 07296602, under the UK Companies Act 2006, with our registered office & principal place of business at –

Registered office;
Hames Partnership LTD
Stables End Court
Main St
Market Bosworth
CV13 0JN

Trading office;

4 Maizefield

Hinckley

Leicestershire

LE10 1YF

Our email address’s is [email protected] and our telephone number is +44 (0) 1455 292 252

1.3 All communications from us will be in English language. All contracts with us will be deemed to have been made in England and any disputes regulated by English law and you agree that the English courts will have exclusive jurisdiction to determine any disputes.

1.4 All e mail enquiries will be responded to as quickly as possible and always within 48 hours.

2.1 After you have placed your order, confirmation will be sent to you via e-mail that your order is accepted with an Order Reference Number. Our website constitutes an invitation to you to do business with us. Any order submitted by you is your offer to enter into a contract with us.

2.2 We are not responsible for pricing errors and we may decline any order although we will advise you of the reason.

2.3 Shortly after receipt of your order we will confirm that we have accepted your order and advise you of your Order Reference Number. A contract will be entered into between you and us only when we have issued our confirmation that your order is accepted and issued your Order Reference Number.

2.4 We must receive payment for the goods ordered and delivery costs before your order can be accepted and your Order Reference Number issued.

2.5. The prices quoted on our website are inclusive of VAT at the current rate and exclude delivery costs which are specified in Paragraph 5 below. Errors and omissions are excluded. Prices shown in currencies other than UK Sterling (GBP) are a guide price only, as exchange rates at the time of purchase may vary the actual total cost due.

2.6. The price, availability and specification of the goods are subject to change without notice prior to our issuing an acceptance of your order and your Order Reference Number but not thereafter.

2.7. All descriptions, images and specifications are published for illustration purposes only and are not binding on us.

2.8. Title in the goods shall not pass to you until we have received in full all moneys owed by you under this and any other contract.

2.9. All risk of loss or damage to the goods shall pass to you upon delivery.

3.1 We accept either Credit Card or Debit Card payments via our secure payment system or payment using Pay Pal.

3.2 We accept MasterCard / Visa / Solo / Maestro.

3.3 The goods will not be despatched until we have full payment for them and for delivery costs.

When purchasing goods online, you will be passed on to a Secure Order Processing page and your details will be encrypted by 256-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and payment card details.

UK Orders

Next Working Day Courier: DHL Express: £5.99

All goods delivered to the UK are sent by DHL Express Next Working Day

UK mainland only. All orders received before 12pm (midday) (Monday-Friday) will be despatched the same day, for next working day delivery via DHL courier. Not going to be in? Don’t worry as DHL offer an in-flight service so you can schedule your delivery to be at a location or day which suits you. DHL do NOT count Saturday as a working day, which means that orders sent on a Friday will be delivered on the following Monday, and any orders placed over a weekend will be sent on the following Monday for delivery on Tuesday. Please note that courier orders can only be sent to mainland UK addresses (i.e. not Channel Islands, Isle of Man, etc), and delivery to Scottish Highlands & Islands may take 2-5 working days. Affected postcodes are: AB30-38, AB41-56, FK17-99, G83, HS1-9, IV1-63, KA27-28, KW1-17,PA20-78, PH15-99, TR21-25, ZE1-3.

International Orders

DHL Express: We are able to offer a tracked DHL Express courier option for certain countries. Orders received before 12pm (midday) GMT/BST (Monday-Friday) will be despatched the same day. Orders received after this time will be despatched on the next available working day. You will be supplied with a tracking number to follow the progress of your parcel. Not going to be in? Don’t worry as DHL offer an in-flight service so you can schedule your delivery to be at a location or day which suits you. We charge a delivery price per 2kg of parcel weight as the cost varies depending on the weight and dimensions of the parcel.

EU – DHL Express £14.99 next day

North America – DHL Express £14.99 1-2 days

Asia / Australia – DHL Express £22.99 2-3 days

Rest of the World – DHL Express £29.99 2-4 days

Duty Delivery Paid (DDP)

Pricing in the following territories is inclusive of tax: 

Switzerland, Norway, Isle of Man, Jersey, Guersey

 

 

 

5.1 We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

5.2 Our policy is to keep the personal information we receive completely confidential, and used solely for internal purposes. We will not share your personal information with any other parties, and we only use cookies to facilitate the order process. No other form of tracking technology is used by us.

5.3 As an alternative, you can contact us by telephone to place your order. Just telephone +44 (0) 116 2540066 during normal working hours Monday to Friday 9am to 5pm. We may be closed on local and public holidays.

6.1 If you are unsatisfied with your purchase you may return it for an exchange or refund, provided the item is as new, in the original packaging, and with in 30 days of purchase.

6.2 Refunds and Exchanges may only be processed when the returned items have been received by us. Goods will be refunded within 30 days of cancellation. On receipt of a returned item, which was originally paid for by credit card, a reimbursement will be made directly to the credit card account of the person who originally paid for the goods, less any postage or packaging paid by velobici. You must prepay postage.

6.3 We do recommend that you obtain a certificate of posting, and consider insuring your parcel, in order that you can claim for any loss or damage, as we are unable to compensate for parcels that are damaged or mislaid in transit.

6.4 On receipt of a returned item which was originally paid for by credit card, a reimbursement will be made directly to the credit card account of the person who paid for the goods. Where an exchange item is required, the card will be recharged on despatch if the exchange excedes the value of the oringinal order. Plus postage and packaging (where applicable).

6.5 You should also enclose the Returns Slip which accompanied the goods.

6.6 In the event of goods being damaged on receipt they should be returned for our inspection immediately.

6.7 Under no circumstances must items be used when damaged, as you will be deemed to have accepted them in their damaged condition. Before replacement goods or refunds can be issued, goods must be returned for our inspection and if necessary the item may have to be returned to the manufacturer for testing.

6.8 Postage and packaging fees will be reimbursed for justified damage claims.